Support during harvest operations: specialized technicians 24/7
During harvest operations, promptness is essential.
On account of this, our team is available 24 hours a day, 7 days a week during the entire harvest time.
Our expertise and quick intervention ensure the correct execution of operations, minimizing the risk of down-time in such crucial period.
Worldwide technical support.
Puleo provides global winery assistance thanks to a network of qualified technicians and authorized centres.
Our maintenance service for winemaking equipment is active in every country where our machines are installed, providing expertise and quick intervention to ensure operational consistence anywhere needed.
Post-sale Assistance
From the system start-up phase, Puleo provides the installation of winemaking machinery and its trial, ensuring the right operation of each machine.In addition, we offer training for cellar staff, making sure that those who operate our machines do so with maximum efficiency. In order to solve other minor problems or to optimize the usage of winemaking machines, we also provide a telephone or remote advisory service.
Scheduled maintenance
Puleo offers a scheduled maintenance service, such as the pre-harvest checkup, to preserve the machinery’s optimal condition. Such service prevents sudden breakdowns, ensuring that production remains consistent even at peak time.
Remote assistance and maintenance based on wear-out forecast
Our winemaking equipment can be fitted with remote assistance systems that allow monitoring and update machinery in real time. Thanks to our wear-out maintenance based on wear-out forecasts, we can prevent breakdowns and schedule preventive intervention, thereby reducing downtime and increasing productivity.
Spare parts always available
To ensure operational consistency, Puleo has spare parts always available at its premises or from resellers and assistance centers.
This allows us to supply spare parts rapidly, hence minimizing downtime and making machinery resume operation as fast as possible.